Returns, Refund & Exchange Policy

Due to the nature of freshly roasted coffee, we follow strict quality and hygiene standards.

Returns

• Returns are only accepted if the product is damaged, defective, or incorrect.
• Claims must be reported within 48 hours of delivery.
• The product must be unused and in its original packaging.

Refunds

• Approved refunds will be processed within 7–10 working days.
• Refunds are issued via the original payment method or store credit.
• No refunds for taste preference, grind size selection errors, or delayed delivery by courier partners.

Exchange Policy

We offer exchanges under the following conditions:

• Wrong product delivered
• Product damaged during transit
• Manufacturing or packaging defect

Exchange Process

Contact us within 48 hours of receiving the order to initiate the exchange process.